Client Services Agreement

OnSyra · Version 1.0 · DRAFT — requires counsel review

For businesses purchasing field service work.

1. What you are buying

You are contracting with an independent Provider, not with LCS. LCS operates the marketplace, holds your funds in escrow, records the evidence, and administers disputes.

LCS does not perform the work and does not supervise the Provider. Selecting a Provider is your decision.

2. Publishing work

A work order must state, accurately:

• Scope — what is to be done and what "done" means
• Location, and any access constraints
• Schedule, including whether the start time is hard
• Pay, and how it is calculated
• Required skills, certifications and insurance
• Evidence required — photos, signatures, documents

You must fund what you publish. Available balance is checked at publication. This exists so technicians are never dispatched against money that is not there.

3. Award and the frozen contract

On award, the agreed terms are frozen into a work contract. Editing the listing afterwards does not change what was agreed. Changing scope or pay after award requires an amendment the Provider accepts.

Site access details — codes, parking, contacts, NDA requirements — are released to the Provider only when the award is accepted.

4. Your obligations during the work

• Provide a safe site and disclose known hazards
• Provide the access you described; a Provider turned away at the door is still entitled to be paid for attending
• Have someone available to authorise and sign off where the order requires it
• Respond to Provider questions within a reasonable time

5. Review and payment

You have the review window on the work order — by default 72 hours — to approve or request correction.

• Approve → the invoice issues and the Provider is paid.
• Request correction → state specific reasons. The Provider gets a fair chance to return. Rework is not a route to free extra work.
• Do nothing → the work auto-approves at the end of the window and the Provider is paid.

Auto-approval is deliberate. Payment must not depend on a Client remembering to click a button.

6. Money

Escrow, fees, rails and timing are in payment-terms.md. Posting is free. The service fee is charged to the Provider, not to you.

Funds are held from award. A hold is not a payment: it is released back to you if the engagement is cancelled before work begins.

7. Penalties

Where a work order carries agreed penalties (late arrival, no-show), they are applied against the escrow hold, not deducted from the Provider as a disciplinary measure, and only where the Provider agreed the terms at award.

Counsel note: see worker-classification-review.md item 2. How penalties are framed materially affects classification risk.

8. Multi-user accounts

You can add team members with scoped permissions — who may publish, award, approve, see finances, manage the team. You are responsible for what your team members do. Review permissions when people leave.

9. Confidentiality and your data

Providers are bound to keep your site information confidential. You keep ownership of your data. Work evidence remains available to you for the retention period in data-retention-schedule.md.

10. No poaching restriction on Providers

Nothing in this agreement prevents you hiring a technician directly. The non-circumvention term in technician-agreement.md §9 addresses only fee avoidance on the same recurring work, for 12 months.

11. Liability

LCS's liability is limited as set out in the Terms of Service §10. LCS does not guarantee the quality, safety or outcome of any Provider's work, nor that any Provider will attend.

Your remedy for defective or unperformed work is the escrow and dispute process, and your own rights against the Provider.

12. Termination

Either side may end this agreement with notice. Open engagements must be seen through — funds held for work already performed are released under the normal process, not returned on termination.