OnSyra is the new name of OnSyra. This document still uses the earlier name; it is the same service, operated by the same company, Lansky Center Solutions Inc.

This is the current draft, pending counsel review. It is the version people agree to when they sign up today; any change will be published as a new version.

Acceptable Use Policy

OnSyra · Version 1.0 · DRAFT — requires counsel review

Forms part of the Terms of Service.

Everyone

Be who you say you are. One account per person or entity. No sharing credentials, no accounts on someone else's behalf, no impersonation.

Claim only qualifications you hold. Licences, certifications, insurance and experience must be real and current.

Deal honestly. No fake work orders, fake bids, fake reviews, or engagements between accounts you control to manufacture reputation or move money.

Keep it on-platform. Do not move a matched engagement off-platform to avoid fees. See technician-agreement.md §9 for what this does and does not cover.

Respect confidentiality. Site access details, systems, floor plans and customer data stay within the engagement.

No harassment or discrimination on any protected characteristic, in messages, reviews, or selection decisions.

Do not attack the platform. No scraping beyond the partner API, no automated account creation, no probing, no interference with other users' access. Genuine security research is welcome — see below.

Technicians

Take work you are qualified, licensed and equipped to do
Turn up when you said you would, or give notice as early as possible
Do not subcontract an engagement without the Client's agreement
Follow site safety rules; refuse unsafe work — that is a right, not a breach
Capture the required evidence honestly. Staging, reusing or altering photos is fraud.
Log time actually worked

Clients

Post work you intend to have done, at a rate you intend to pay
Fund what you publish — do not dispatch technicians against money that is not there
Describe scope, site conditions and access accurately
Review submitted work within the window; do not sit on approval to delay payment
Do not request work outside the agreed scope without amending the order and pay
Provide a safe site and disclose known hazards
Do not use a rework request to obtain extra work free

Service companies

Every roster technician meets the technician standard
Engage your technicians lawfully and pay them what you agreed
Do not misrepresent roster size or capability
Maintain insurance covering the roster

Prohibited work

Work that is illegal; work requiring a licence nobody on the engagement holds; work in an unsafe environment without proper controls; work involving weapons, controlled substances or hazardous materials without the required certification and permits; anything designed to circumvent safety, security or regulation.

Enforcement

Proportionate and escalating: warning → feature restriction → payout suspension → account suspension → permanent removal.

Immediate removal for confirmed fraud, falsified evidence, a confirmed sanctions match, or a serious safety incident.

We tell you what happened and how to appeal, unless legally prohibited. Appeals under onboarding-screening-standards.md §4.

Reporting

Violations: trust@onsyra.com · Safety incidents: safety@onsyra.com · Security vulnerabilities: security@onsyra.com

Security researchers acting in good faith — testing only your own accounts, not accessing others' data, not degrading service, reporting privately and allowing reasonable time to fix — will not be pursued.